Legal
Privacy policy
What we collect, why, how it improves our models, and how long we keep it.
- In effect from
- 14 November 2026
- Reading time
- ~3 min read
- Sections
- 11 sections
In short
What we hold
- Name, email, a password hash
- What you upload and create
- Usage, devices and IP address
How long
- Unstarred generations: 90 days in history
- Projects and voices: until you delete them
- De-identified training copies: until you delete your account
Your control
- Two essential cookies only, no ad or tracking cookies
- Delete something and its training copy goes too
- See and delete your data yourself in Settings
On this page · 1 of 11What we collect
Account: name, email, password hash. Content: the text and recordings you upload, and the audio and transcripts produced. Usage: which features you use and how much, signed-in devices and IP address.
Signals: which takes you keep, regenerate, star or download, and the edits you make to transcripts and translations.
To run the service, enforce daily limits, detect misuse, fix problems, and train and improve our models.
Free access comes with one condition: we use what you put into Voxy, and what it produces, to train, test and improve our speech recognition, speech synthesis, translation and voice models. That's how Voxy gets better at Mongolian for everyone.
That includes text you type, audio you upload or record, generated audio, transcripts and, most valuably, your corrections — every word you fix teaches the model something.
- We strip your name, email and account details before anything enters a training set.
- We filter out obvious personal details such as phone, registration and card numbers where we can.
- Training runs on our own servers. We don't sell your content or give it to other companies to train their models.
- A small number of our staff may listen to or read samples to check quality, under strict confidentiality.
- Your cloned voice stays yours: training may improve voices in general, but nobody else can generate speech in your voice unless you publish it.
Delete a generation, transcript, voice or your whole account, and we delete its training copy too and leave it out of future training. We can't remove what an already-trained model has learned.
Please don't upload anything you wouldn't want used this way, such as health records, passwords, or private conversations recorded without people's consent.
Unstarred generations leave your history after 90 days, but a de-identified copy may stay in our training sets until you delete your account. Projects, voices and transcripts are kept until you delete them. Deleting your account deletes everything, training copies included.
Passwords are stored only as a hash. You can turn on two-step verification, see your signed-in devices and sign out of all the others at once.
You can see, correct and delete your data, and withdraw consent to training by deleting content or your account. Most of this you can do yourself in Settings.
We haven't published a support email address yet. Until we do, the most common requests can be handled directly:
- See, correct or delete your data: Settings
- Report abuse: Report form
- Anything else: Help centre