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Help centre

How can we help?

Answers to 18 common questions across 5 topics. Search, or pick a topic.

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Getting started

4 questions
Is it really free? Why?

Yes. No payments or credits. In return, our models learn from what you upload and create, so they get better at understanding and speaking Mongolian. We strip your name and email first, and never sell your data. Fair daily limits keep it fast for everyone.

When do limits reset?

Every day at midnight UTC (08:00 in Ulaanbaatar). The main daily allowances:

Text to speech50,000 characters
Transcription4 hours
Dubbing1 hour
Voice agents1 hour
Fair use
Which languages are supported?

Mongolian is the strongest. Speech, transcription and translation also work in English and other major languages.

How do I change the interface language?

From the profile menu in the top-right corner, or Settings → Profile.

Creating speech

3 questions
What if numbers or dates are read wrong?

Check that “Read numbers aloud” is on. For names and abbreviations, create a Pronunciation dictionary and turn it on in Text to speech or Studio.

How do I make a long book or podcast?

In Studio, in four steps:

  1. Import your document: it's split into chapters and paragraphs.
  2. Assign a speaker to each paragraph.
  3. Render chapter by chapter.
  4. Download as MP3, WAV or M4B.
Open Studio
How do I generate many files at once?

In Batch, paste one line per file or upload a CSV, and get everything back as one ZIP.

Batch

Voices

4 questions
How do I clone my voice?

Record 10–30 seconds of speech somewhere quiet. Adding the transcript improves quality. Only clone your own voice, or someone who has given permission.

Can I share my voice with others?

Yes. First verify it by reading a phrase on screen in your own voice. Then publish it to the community library or share it with your workspace.

Why was my clone refused?

The recording may resemble a public figure on the protected-voices list. Try again with your own voice.

How do I report a voice?

You don't need an account: on the report page, paste the link and pick a reason. Signed in, you can also use More → “Report voice” on the voice's page. We review every report and remove what needs removing.

Report abuse

Transcription & dubbing

3 questions
Which files can I upload?

Most audio and video formats, for example:

AudioMP3, WAV, M4A
VideoMP4, MOV, WEBM
How do I download subtitles?

On the transcript page, Export → SRT or VTT.

Can I edit the dubbing translation?

Yes. Start with “Review before rendering” to edit and preview each line, then render.

Account & security

4 questions
How do I turn on two-step verification?

In Settings → Security. Keep your backup codes somewhere safe.

Security
Lost the phone with your authenticator app?

Try these, in this order:

  1. With a backup code: sign in with your password, choose “Use a backup code” on the code step, and enter one of the codes you saved when you turned it on. Each code works once.
  2. From a device you're still signed in on, or one you trusted for 30 days: in Settings → Security, make new backup codes, or turn two-step off and set it up again on your new phone. Both ask for your password.
  3. With neither, there's no self-service recovery yet. That's why the backup codes belong somewhere other than your phone.
Security
How do I work as a team?

Create a team workspace in Settings → Workspace and invite colleagues by email.

Workspace
How do I delete my account?

Settings → Profile → Danger zone. All voices, projects and transcripts are permanently deleted.